Elevate YA

Need help with the Elevate app? We’ve got you.

Common Questions

I’m not receiving daily devotional reminders.
Make sure notifications are enabled for Elevate in your device settings (Settings → Notifications → Elevate), then confirm your preferred reminder time in the app under Profile → Notifications.

The livestream isn’t loading.
Check your internet connection and make sure you have the latest version of the app. The stream goes live at service start time — if you’re early, hang tight.

How do I reset my password?
Tap “Forgot Password” on the sign-in screen and follow the link sent to your email.

How do I delete my account?
Go to Profile → Account Settings → Delete Account, or email us at the address below and we’ll take care of it within 48 hours.

My prayer request isn’t showing on the Prayer Wall.
Requests may be briefly held for moderation before appearing. If it’s been more than 24 hours, reach out and we’ll look into it.

Contact Us

Still stuck? Email us at support@elevaterancho.com and we’ll get back to you within 1–2 business days.

Elevate Young Adults Ministry
Rancho Cucamonga, CA